Students can refer to E Commerce ICSE Class 10 notes and exam questions provided for ICSE students. This is an important chapter in ICSE commercial studies class 9. We have provided here questions and answers which are expected to come in the upcoming ICSE exams for class 10th. Prepared based on the latest examination pattern and guidelines issued by ICSE. You can also refer to ICSE Books in pdf available for the latest academic session.
ICSE Class 10 Commercial Studies E Commerce Important Questions
Students should learn the important questions and answers given below for Chapter Definitions From Topo Maps in Commercial Studies for ICSE Class 10. These board questions are expected to come in the upcoming exams. Students of ICSE Class 10th should go through the Important questions and answers ICSE Class 10 Commercial Studies which will help them to get more marks in exams.
Board Exam Questions E Commerce ICSE Class 10 Commercial Studies
E Commerce ICSE Class 10 Notes
Question: Explain the advantages and disadvantages of E-Advertising.
Ans. E-advertising offers the following advantages :
(i) Low Cost : As compared to print and TV online banners are inexpensive. E-advertising is cost effective and a firm can fund its advertising within its own budget.
(ii) Wide Reach : E-advertising can reach a wider range of potential customers by connecting them over the web.
(iii) Instant Result : The customers can see the ad, shop and buy without leaving home. It is most convenient for them.
E-advertising suffers from the following disadvantages :
(i) Overload : Every advertiser wants consumer attention and too many ads clutter. It becomes essential to create campaigns that will emotionally connect with the target audience.
(ii) Risk : Once something is published on the Internet it is almost impossible to remove it. Therefore consistent monitoring and control are essential.
(iii) Limited Scope : A large number of consumers in India still rely on traditional forms of advertising. Therefore, online advertising is used together with other media.
Question: What is E-tailing?
Ans. E-tailing stands for electronic retailing. It means selling goods in retail on the Internet. It is a short form of electronic retailing. It represents businessto- consumer (B2C) side of e-commerce. Amazon.com, Flipkart.com;
Snapdeal.com. are e-tailing firms.
Question: Discuss the advantages and disadvantages of e-marketing.
Ans. E-marketing offers following advantages:
(i) Global Reach : Business firms can build customer relationships all over the world.
(ii) Round the clock : Internet provides round the clock service to its users. Customers can shop or order products/services at any time.
(iii) Latest Information : Customers can get upto the minute information on each visit. Business firms can instantly update their registered customers or subscribers through SMS or e-mail.
(iv) Cost saving : There is no cost of spreading the message. Many social media sites such as Facebook, Google and Linked-in allow free advertising and promotion.
E-marketing suffers from the following disadvantages :
(i) Investment : Money is required for the website design, hardware, software, site maintenance. In addition there are online distribution costs.
(ii) Regular Updating : It is necessary to update information on the site. Timing of updates is critical to catch customer attention.
(iii) Security Concern : Many people do not want to share their credit card information due to the fear of the information being stolen and misused.
Question: Why E-security is needed?
Ans. There is a high risk of intrusion or fraud (e.g. hacking, phishing, etc.) in exchanging information on the internet. Therefore, E-security is needed for protecting personal & business information.
Question: Describe the benefits of E-Commerce over Traditional Commerce.
Ans. (i) Global Reach/Global Choice : The boundaries of electronic business are not defined by geography or by national borders, but rather by the coverage of computer networks. A customer can select from all potential
suppliers of a required product or service, regardless of their geographical location.
(ii) Improved Competitiveness/Quality of Service : Electronic business enables suppliers to improve competitiveness by becoming “closer to the customer”. Electronic commerce technology offers improved levels of pre- and post-sales support, with increased levels of product information, guidance on product use, and rapid response to customer inquiries.
(iii) Mass Customisation/Personalised Products and Services : With electronic interaction, suppliers are able to gather detailed information on the needs of each individual customer and automatically tailor products and services to those individual needs. This results in customised products at mass market prices.
(iv) Convenience : E-commerce provides round the clock services. One can access anything from anywhere at any time. Such flexibility provides great convenience to sellers, buyers and employees.
(v) Lower Investment : It is much easier to start an e-business than a traditional business. Capital required is much less. A small firm can obtain the same benefits of internet technology which are available to big business.
Question: Discuss the advantages and disadvantages of E-tailing.
Ans. E-tailing offers the following advantages :
(i) Wide access : E-tailing provides access to consumers all over the world which helps to increase sales.
(ii) Inexpensive to set up : It is easy and inexpensive to start e-tailing. It can be launched from a single room with one computer.
(iii) Convenience : Customers can shop from their homes without visiting a shop. Therefore it is very convenient, time saving and effortless.
(iv) Round the clock service : Customers can buy round the clock, 24 hours, seven days a week, instead of during shop hours.
E-tailing suffers from the following disadvantages :
(i) Expensive : It may be expensive to create and maintain an e-tailing website.
(ii) No shopping experience : Customers do not get the emotional shopping experience of physical stores. They have no opportunity to hold, smell, feel or try products before deciding to buy.
(iii) No personal service : Many consumers are accustomed to personal service during shopping. E-tailing does not offer such service.
Question: What is meant by E-advertising?
Ans. E-advertising or electronic advertising means sending advertising messages to consumers over the Internet. It is also known as online advertising, Internet advertising or Web advertising.
Question: Explain the steps involved in E-Tailing transaction.
Ans. The main steps involved in e-tailing are as follows :
(i) Visit the Website : The customer logs into the e-tailer’s website through his/her mobile phone/personal computer/laptop. This visit creates a selling opportunity for the e-tailer. In order to create a good first impression on the customer, the website should be simple.
(ii) Choice of Product : After looking into the product, its features, price, delivery time span, etc., the customer chooses the product for purchase.
(iii) Online Payment : After choosing the product, the customer books payment online through debit/credit card, e-wallet, etc. The e-tailer may provide a unique user account to keep the transaction safe. In rare cases, the e-tailer may allow cash on delivery of product.
(iv) Delivery of Product : Once the e-tailer receives the order and payment, he takes steps to deliver the product. The delivery of the product would depend on its availability in the inventory nearest to the customer’s address.
(v) Customer Feedback : In e-tailing there is no shopping store environment. Therefore, the customer’s experience during the process of online buying is very important for the e-tailer. On the basis of customer feedback the e-tailer can take necessary corrective actions to solve the problems faced by customers.
Question: What is E-commerce?
Ans. According to the International Fiscal Association, “E-commerce means commercial transactions in which an order is placed electronically and goods or services are delivered in tangible or electronic form.”
Question: What do you understand by E-marketing?
Ans. E-marketing or Electronic Marketing is the process of marketing a product/ service on the Internet, via e-mail and wireless media. Business firms use a range of technologies to connect with their customers. E-marketing is also known as Internet Marketing, Web Marketing, Digital Marketing and online Marketing.
Question: Give full forms of
i) E-commerce ii) E-tailing iii) E-advertising
iv) E-marketing v) E-security vi) ERP
Ans. i) E-commerce
ii) Electronic tailing
iii) Electronic advertising
iv) Electronic marketing
v) Electronic security
vi) Enterprise Resource Planning
Question: Explain the threats against which E-Security is required. What remedies are available against these threats ?
Ans. The threats which require e-security are as follows :
(i) Malware, short for malicious software, is any software used to disrupt computer operation, gather sensitive information, or gain access to private computer systems.
(ii) A botnet is a network of zombie computers that have been taken over
by a robot or bot that performs large-scale malicious acts for the creator of the botnet.
(iii) Computer Viruses are programs that can replicate their structures or effects by infecting other files or structures on a computer. The common use of a virus is to take over a computer to steal data.
(iv) Computer worms are programs that can replicate themselves throughout a computer network, performing malicious tasks throughout.
(v) Ransomware is a type of malware which restricts access to the computer system that it infects, and demands a ransom paid to the creator(s) of the malware in order for the restriction to be removed.
(vi) Spyware refers to programs that surreptitiously monitors activity on a computer system and report that information to others without the user’s consent.
(vii) A Trojan horse, commonly known as a trojan is a general term for malicious software that pretends to be harmless, so that a user willingly allows it to be downloaded onto the computer.
REMEDIES
1. Network layer security : TCP/IP protocols may be secured with cryptographic methods and security protocols. These protocols include Secure Sockets Layer (SSL), succeeded by Transport Layer Security (TLS) for web traffic, Pretty Good Privacy (PGP) for email, and IPsec for the network layer security.
2. Internet Protocol Security (IPsec) : It provides security and authentication at the IP layer by transforming data using encryption. Two main types of transformation that form the basis of IPsec: the Authentication Header (AH) and ESP. These two protocols provide data integrity, data origin authentication, and anti-replay service.
3. Security Token : A six-digit code which randomly changes every 30- 60 seconds on a security to rise is used. The key on the token has a built in mathematical computations and manipulate numbers. Every thirty seconds only a certain number can be used to access the online account. The website that the user is logging into is made aware of the number. It verifies every time that the number used to log is the right one for a particular 30-60 seconds cycle.
Question: What is E-security?
Ans. E-security stands for electronic security. It means network security, browser security and computer security. It involves setting up measures (checks) and rules against attacks over the Internet.
Question: Explain the various modules in an ERP system.
Ans. ERP system can have the following modules.
(i) Human Resource Module (HR) : Human Resource module helps the HR team in efficient management of human resources. It helps to manage employee information, track employee records like performance reviews, designations, job descriptions, skill matrix, time and attendance, etc.
(ii) Inventory Module : Inventory module can be used to track the stock of items. Inventory module includes functionalities like inventory control, master units, stock utilization reporting etc. Inventory module can be integrated with purchase module of ERP.
(iii) Sales Module : Typical sales process include sales queries and enquiry analysis and handling, quotation drafting, accepting sales orders, drafting sales invoices with proper taxation, dispatch/shipment of material or service, tracking pending sales order.
(iv) Purchase Module : Purchase module takes care of all the processes that are part of procurement of items or raw materials that are required for organization. Purchase module consists of functionalities like supplier/vendor listing, supplier and item linking, sending quotation request to vendors.
(v) Finance and Accounting Module : Whole inflow and outflow of money/ capital is managed by finance module. This module keeps track of all account related transactions like expenditures, Balance sheet, account ledgers, budgeting, bank statements, payment receipts, tax management etc.
(vi) Customer Relationship Management (CRM) module : CRM department helps to boost the sales performance through better customer service and establishing healthy relationship with customers. All the stored details of customer is available in CRM module.
(vii) Engineering/Production module : Production module is of great help for manufacturing industry for delivering product. This module consists of functionalities like production planning, machine scheduling, raw material usage, (Bill of material) preparation, track daily production progress production forecasting and actual production reporting.
(viii)Supply Chain Management (SCM) : SCM module manages the flow of product items from manufacturer to consumer and consumer to manufacturer. Common roles involved are manufacturer, Super Stockist, Stockist, distributors, retailers etc.
Question: What is meant by ERP?
Ans. ERP means Enterprise Resource Planning. It is a computer software or system used to manage all the resources of an organisation. The system can manage and track everything. ERP is a cross-functional software that provides support to all the processes within an organisation.
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